Return & Refund Policy

At LED Depot, we want our customers to be satisfied with their purchase. This Refund & Return Policy explains the conditions under which returns and refunds are accepted.

Return Eligibility

Customers may request a return within 30 days of receiving the order. To be eligible for a return, the product must meet the following conditions:

The item must be unused and in its original condition
The product must be returned in its original packaging
Proof of purchase or order confirmation must be provided

Products that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been used or installed
Items that are damaged due to improper handling after delivery
Products returned without original packaging

Return Process

To initiate a return, customers should contact our support team with their order details. Our team will review the request and provide instructions for returning the item if the return is approved.

Customers should not send products back without contacting us first, as this may delay the return process.

Refund Process

Once the returned item is received and inspected, we will notify the customer of the refund status. If the return is approved, the refund will be processed to the original payment method.

Refunds are typically processed within 5–7 business days after the returned item has been received and inspected.

Damaged or Defective Products

If a product arrives damaged or defective, customers should contact us as soon as possible after receiving the order. Please include your order number and photos of the damaged item so our team can assist in resolving the issue.

Depending on the situation, we may offer a replacement or refund.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is defective or incorrect. Shipping costs are non-refundable unless the return is due to an error on our part.