Shipping Policy

At LED Depot, we aim to provide a reliable and transparent shipping experience for our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Locations

LED Depot currently ships to addresses within Canada. We are committed to ensuring that businesses across the country can access reliable and energy-efficient LED lighting solutions.

Delivery Time

Estimated delivery times vary depending on the destination and shipping carrier. Most orders are delivered within 3–7 business days after dispatch.

Delivery times may vary due to factors such as weather conditions, shipping carrier delays, or high seasonal demand.

Shipping Carriers

Orders are shipped using trusted carriers such as:

Canada Post
UPS
Other reliable regional carriers when necessary

The shipping carrier may vary depending on the product size, weight, and delivery location.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location, order weight, and shipping method selected.

Any applicable taxes or shipping fees will be displayed clearly before completing your purchase.

Order Tracking

If tracking information is available, it will be provided via email once the order has been shipped. Customers can use the tracking number to monitor the delivery status of their order.

Delays and Exceptions

While we work to ensure timely deliveries, shipping times may occasionally be affected by circumstances beyond our control such as carrier delays, weather conditions, or logistical issues.

If your order experiences a significant delay, please contact our support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. LED Depot is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses.